refund-policy
Effective Date: 01 January 2024 Business: Digital Katta — CIBIL Repair & Credit Solutions Email: isdigitalkatta@gmail.com | Phone: +91 97302 77442
1. NATURE OF OUR SERVICES
Digital Katta provides professional CIBIL repair and credit rebuilding services that involve significant time, expertise, research, and bureau interaction from the moment a client is onboarded. Due to the nature of these services, our refund policy is structured as follows.
2. REFUND ELIGIBILITY
| Situation | Refund Status |
|---|---|
| Service not yet started after payment | ✅ Full Refund Eligible |
| Service partially delivered | ⚠️ Partial Refund at our discretion |
| Service fully delivered | ❌ No Refund Applicable |
| Client provided incorrect information | ❌ No Refund Applicable |
| Bureau delay outside our control | ❌ No Refund Applicable |
| Dissatisfaction without valid reason | ❌ No Refund Applicable |
3. REFUND PROCESS
To request a refund, clients must:
- Submit a written refund request to isdigitalkatta@gmail.com within 7 days of payment
- Clearly state the reason for the refund request
- Provide payment proof and onboarding details
Approved refunds will be processed within 7–10 working days to the original payment method.
4. NON-REFUNDABLE SITUATIONS
Refunds will not be issued in the following cases:
- ❌ Change of mind after service has commenced
- ❌ Dissatisfaction due to bureau processing delays beyond our control
- ❌ Loan rejection by banks post service completion
- ❌ Client non-cooperation during the service process
- ❌ Failure to achieve a specific score target
5. CONTACT FOR REFUND QUERIES
For any refund-related queries, reach out to us directly:
- 📧 Email: isdigitalkatta@gmail.com
- 📞 Phone: +91 97302 77442
- 📞 WhatsApp: +91 89759 99888
- 📍 Office: 1st Floor, Karvenagar, Pune, Maharashtra